After placing your order, we source the item (1–3 business days), then it ships to our warehouse for inspection (3–7 days). International delivery typically adds 5–12 business days. Total estimated time: 10–21 business days depending on your destination.

The product price includes our sourcing and quality inspection fee. Shipping is estimated and may be adjusted based on package weight, dimensions, and destination. You’ll see the final shipping cost before confirming your order — you can always cancel before the charge is finalized.

We immediately begin sourcing the product from our trusted supplier network. You’ll receive email updates at each stage: sourcing confirmation, warehouse arrival, quality check results with photos, and shipping details with tracking information.

You can cancel for a full refund before the item is purchased from the supplier (typically within 12–24 hours). Once sourced, cancellation may be subject to a partial refund as the supplier purchase cannot be reversed. We’ll always communicate clearly before any irreversible step.

We photograph every item during our warehouse quality check. If something arrives damaged or doesn’t match the listing, contact our support team within 7 days with photos. We’ll work with you on a replacement or refund based on the issue.

Each listing includes detailed dimensions in both cm and inches. For this bag, we’ve listed height, width, depth, handle drop, and strap length. If you’re unsure, use our “Need help with sizing?” chat — our team will help you compare against items you already own.