Contact Us
Need help with an order, have a question before you buy, or want to source something specific? We’re here for you — and the fastest way to reach us is live chat.
💬 Chat with us (fastest)
Click the chat button in the corner of your screen to start a conversation. Our chat assistant can answer questions about how Shop.Luxxri works, ordering, pricing, shipping, tracking, returns, and more — instantly, any time.
Most questions are answered right in chat, so it’s the quickest way to get what you need.
✉️ Send us a message
Prefer to write to us? Use our contact form and we’ll get back to you by email.
[Contact form embed goes here] Fields: Name · Email · Order number (optional) · Message
If you’d rather email directly, you can reach us at support@luxxri.com. (We recommend live chat or the form above for the fastest response.)
For order questions, please include your order number so we can help right away.
🕘 Support hours
Monday – Friday, 9:00 AM – 5:00 PM CST. We aim to respond to messages within [1 business day — confirm]. Messages sent over the weekend are answered the next business day. The chat assistant is available around the clock for common questions.
Follow us
Stay up to date with new arrivals, trending products, and sourcing tips:
- TikTok: @luxxriofficial
- Instagram: @luxxriofficial
- Facebook: @luxxriofficial
- Pinterest: Luxxri
- YouTube: @Luxxriofficial
Before you reach out
Many common questions are answered instantly here:
- How to Use Shop.Luxxri — how ordering, payment, and shipping work
- FAQ — quick answers about Taobao/Tmall/1688, the two-payment process, shipping, and more
- Shipping Policy — timelines, carriers, and the 72-hour window
- Return & Refund Policy — cancellations, damaged items, and refunds
- Order Tracking — how to track your order and understand its status
Help us help you
When contacting us about an order, please have ready:
- Your order number
- A short description of the issue or question
- For damaged or incorrect items: clear photos of the product and packaging
This helps us resolve things as quickly as possible. We look forward to hearing from you!