Order Tracking
Always know where your order is. Here’s how to track it at every stage — from the moment you order to the moment it arrives.
How to track your order
- Log in to your Shop.Luxxri account.
- Open My Orders.
- Select your order to see its current status and progress.
- Once your order ships, your tracking number and a tracking link appear here (and are sent to you by email and SMS).
You’ll also receive email and SMS updates at key moments — when you order, when your items are packed and ready, and when your order ships.
Understanding your order statuses
Because Luxxri sources and forwards your items, your order moves through a few stages. Here’s what each one means:
| Status | What it means |
|---|---|
| Awaiting Reception | We’ve purchased your item from the seller. It’s on its way to our warehouse. |
| Received & Packing | Your item has arrived at our warehouse. We’re checking, weighing, and packing it. |
| Packed & Ready | Your order is packed. Time to choose shipping and complete Payment 2 (you have 72 hours). |
| Shipping Paid — Awaiting Shipment | Your shipping payment is confirmed. We’re dispatching your order. |
| Shipped | Your order is on its way to you, with a tracking number. |
Reminder: at the “Packed & Ready” stage, please complete your shipping payment within 72 hours. We’ll send reminders at 48 and 70 hours. Learn more →
Tracking once your order ships
After dispatch, your tracking number is added to your order (usually within 24 hours). Use the tracking link in My Orders or your email/SMS to follow your package.
Common tracking statuses you may see:
- Order processed / Info received — the carrier has your shipment details.
- In transit — your package is on the move.
- Customs clearance — your package is being processed through customs (this can take a few days).
- Out for delivery — it’s on the local delivery vehicle.
- Delivered — it’s arrived!
Why tracking sometimes pauses
International shipments occasionally show no movement for a few days — this is normal, especially during:
- Customs processing in your country, or
- Hand-offs between the international carrier and your local postal service.
Tracking usually updates again once the package moves to the next stage.
Delays
Most orders arrive within the estimated window, but delays can happen due to customs, weather, peak seasons, or local postal backlogs — all of which are outside our control. If your tracking hasn’t updated in a while, give it a few days; it often catches up.
If your package seems stuck or lost (no movement for an extended period), contact us via our live chat or contact form with your order number, and we’ll open an investigation with the carrier. This is covered by our Buyer Protection.
Quick links
- How to Use Shop.Luxxri — the full ordering and shipping walkthrough
- Shipping Policy — timelines, carriers, and the 72-hour window
- Buyer Protection — lost, damaged, or wrong items
- Contact Us — we’re here to help
Estimated delivery times are provided by carriers and aren’t guaranteed. Tracking availability depends on the shipping method selected.