Frequently Asked Questions – shop.luxxri.com

Everything you need to know about shopping with Shop.Luxxri. Can’t find your answer? Contact us — we’re happy to help.

About Taobao, Tmall & 1688

What is Taobao?

Taobao is China’s largest consumer marketplace — think of it as a massive online bazaar with hundreds of millions of products from individual sellers and small businesses. It’s the best place to find variety, trends, and everyday products at low prices.

What is Tmall?

Tmall is Taobao’s premium sister platform. It hosts official brand stores and verified businesses, so it’s where you’ll find higher-end, branded, and authenticated products. Prices are a bit higher than Taobao, but so is the assurance of quality and legitimacy.

What is 1688?

1688 is China’s wholesale marketplace — it connects you closer to factories and bulk suppliers, often at the lowest prices available. It’s ideal if you’re buying in larger quantities or want factory-direct pricing. (Note: 1688 is almost entirely in Chinese, but Shop.Luxxri makes ordering from it simple.)

Which one should I buy from?

Taobao for everyday products, variety, and trends.
Tmall for branded or premium items you want to be sure are authentic.
1688 for the lowest prices and wholesale or bulk buying.

You’re welcome to mix products from all three in a single order.

How Shop.Luxxri Works

What is Shop.Luxxri?

Shop.Luxxri is your personal shopping agent for Taobao, Tmall, and 1688. You find products on those platforms, paste the link to us, and we buy the items, receive them at our warehouse, and ship them to you anywhere in the world. You get China’s prices and selection without the language barrier, payment hurdles, or shipping limitations.

Is Shop.Luxxri the same as luxxri.com?

They’re part of the same family, but they work differently. Shop.Luxxri (this site) is a sourcing service — you paste a link to any product on Taobao, Tmall, or 1688 (or choose from our Trending picks), and we buy it for you and ship it worldwide, using our two-step checkout. luxxri.com is our curated, ready-to-buy store, where you purchase hand-picked products directly. Use Shop.Luxxri when you want access to millions of products beyond a fixed catalog.

How do I place an order?

Find a product on Taobao, Tmall, or 1688, copy its link, and paste it into our Shop page (or pick something from our Trending section). We’ll pull in the details and price, you add it to your cart and pay for the items, and we take it from there. Our full walkthrough is on the How to Use Shop.Luxxri page.

My product link isn’t working — what format should I use?

Shop.Luxxri needs the product’s main item link, which includes its unique ID number. Make sure your link matches one of these formats:

Taobao: https://item.taobao.com/item.htm?id=888847650418
Tmall: https://detail.tmall.com/item.htm?id=793922609574
1688: https://detail.1688.com/offer/1054856026720.html

If you copied a short share link from the app, open it in a web browser first and copy the full address (it should start with item.taobao.com, detail.tmall.com, or detail.1688.com). Then paste that into the Shop page.

Why are there two separate payments?

This is the part that’s a little different from a normal online store — and it’s designed to protect you. You pay in two stages:

Payment 1 — your items. You pay for the product cost so we can buy it from the seller.
Payment 2 — your shipping. After your items physically arrive at our warehouse and are packed, you pay for international shipping based on their real weight and size.

This means you never pay to ship something before it has actually arrived, and your shipping cost reflects exactly what you’re sending — no rough estimates, no paying for guesses.

Why don’t you just charge one total at checkout?

Because we can’t know your true shipping cost until your items are in our hands. Product weights and sizes on the source platforms are often missing or inaccurate. By weighing and measuring your actual order before charging shipping, we keep your shipping fair and transparent.

What is the 72-hour rule?

Once your items are packed and ready, we notify you (by email and SMS) to choose your shipping method and pay for delivery. You have 72 hours to complete that shipping payment. We send reminders at 48 and 70 hours. If shipping isn’t paid within 72 hours, the order may be forfeited and the items disposed of or resold, as described in our Terms & Conditions. This keeps our warehouse moving and our service affordable — and as long as you pay shipping within the window, there’s nothing to worry about.

Do I have to create an account?

[Yes — an account lets you track orders, complete Payment 2, and view your history. Confirm whether guest checkout is allowed.]

Pricing & Fees

How much does Shop.Luxxri cost?

Your price has two transparent parts:

The item cost — the seller’s price, converted from Chinese Yuan to your local currency.
A 20% service fee — added at checkout, shown clearly and separately.

Shipping is charged separately in Payment 2.

What does the 20% service fee cover?

It covers us purchasing the item on your behalf, receiving and checking it at our warehouse, handling communication with the seller, and preparing and packing your order for international shipping.

Are there any hidden fees?

No. We show you the item cost and the 20% fee up front, and your shipping cost is shown clearly before you pay Payment 2. The only costs outside our control are any import duties or taxes your country may charge on arrival — see our Customs, Duties & Taxes Guide.

What currency will I be charged in?

Prices are converted from Chinese Yuan (CNY) into US Dollars (USD), with multi-currency checkout coming soon. The exchange rate is locked in at the moment you add an item to your cart, so your item price won’t change afterward.

What payment methods do you accept?

We accept [credit and debit cards, and PayPal — confirm your gateways], processed through a secure, encrypted checkout.

Shipping & Delivery

How long does shipping take?

There are two stages. First, after Payment 1, we purchase your item and it travels to our China warehouse ([typically X–X days — confirm]). Then, after you complete Payment 2, international delivery typically takes [Express: X–X days / Standard: X–X days — confirm], depending on your country and chosen method.

Which carriers do you ship with?

We offer a choice of shipping methods at Payment 2 [e.g., express couriers and standard postal options — confirm carriers], each with its own speed and price so you can pick what suits you.

Do you ship to my country?

We ship internationally to [list regions / “most countries” — confirm]. You’ll see the available shipping options for your address at Payment 2.

Will I have to pay customs or import taxes?

Possibly. Import duties and taxes are set by your own country and are not included in your Shop.Luxxri payments. Whether they apply depends on your location and order value. Please see our Customs, Duties & Taxes Guide for details.

Can I combine multiple items into one shipment?

Yes — that’s one of the advantages of our model. Items you order are received at our warehouse and can be packed together, which helps reduce your shipping cost.

Quality & Trust

Do you inspect products before shipping?

When your items arrive at our warehouse, we check them in, and weigh and measure them before packing. [Confirm the exact inspection you offer — e.g., a visual check that the correct item arrived, photo verification on request, etc. We should describe only what you actually do, so customers’ expectations match reality. See the planned Product Inspection & Quality Control page.]

Are the products authentic?

Products from Tmall come from official brand and verified stores, offering the strongest authenticity assurance. Taobao and 1688 include a huge range of sellers, so quality varies by seller — choosing well-rated listings helps. We purchase exactly the product from the link you provide.

Is my payment secure?

Yes. All payments are processed through a secure, encrypted, PCI-compliant checkout via [Stripe/PayPal — confirm]. We never store your full card details on our servers.

How is my personal information handled?

We only collect the information needed to process and deliver your order, and we handle it according to our Privacy Policy.

Orders, Tracking, Returns & Refunds

How do I track my order?

Log in and open My Orders to see your order’s status at every stage — from purchase, to packing, to shipped. Once dispatched, your tracking number and link appear there (and in your email/SMS). The full list of statuses is explained on the How to Use Shop.Luxxri page and the Order Tracking page.

Can I cancel my order?

[Confirm your cancellation rule — e.g., orders can be cancelled before we purchase the item from the seller, after which the item cost may be non-refundable.] See our Return & Refund Policy.

Can I return a product or get a refund?

Because each item is purchased to order from a third-party seller in China, returns work differently than a typical store. [Confirm your policy — e.g., refunds/replacements for items that arrive damaged, defective, or incorrect, within X days of delivery.] Full details are in our Return & Refund Policy.

What if my item arrives damaged or it’s the wrong product?

Please contact us within [X days — confirm] of delivery with photos, and we’ll make it right. This is covered by our Buyer Protection and Return & Refund Policy.

What happens if I don’t pay for shipping in time?

If Payment 2 isn’t completed within 72 hours of the “packed and ready” notification, your order may be forfeited and items disposed of or resold, with fees already paid retained as described in our Terms & Conditions. We send reminders at 48 and 70 hours to help you avoid this.

Have a question we didn’t cover? Contact us — real help from a real team.