Privacy Policy – shop.luxxri.com

Last updated: [DATE]

This Privacy Policy explains how Shop.Luxxri (“we,” “us”) collects, uses, shares, and protects your personal information when you use shop.luxxri.com. By using our Site, you agree to the practices described here.

Note: This is a general template and not legal advice. Because you serve customers internationally, please have this reviewed by a qualified professional to confirm it meets the requirements that apply to your business (including CCPA and GDPR).

1. Information we collect

Account & contact information: name, email address, phone number, shipping address, and password.
Order information: the products you order (including the third-party links you provide), order history, and communications with us.
Payment information: processed securely by our payment providers. We do not store your full card details on our servers (see Section 4).
Technical & usage data: IP address, browser type, device information, and how you interact with our Site, collected via cookies and similar technologies.
Communications: messages you send us by email, form, SMS, or social media.

2. How we use your information

We use your information to:

Process, source, fulfill, and ship your orders.
Communicate with you about your order, including email and SMS notifications (purchase confirmation, “packed and ready,” shipping reminders, and tracking).
Provide customer support.
Improve our Site and services.
Send marketing communications, where you have opted in (you can opt out anytime).
Detect, prevent, and address fraud, abuse, or security issues.
Comply with legal obligations.

3. How we share your information

We share your information only as needed to run our service:

Sourcing & fulfillment partners: to purchase your items and forward them, we share necessary details (such as product links and your shipping address) with our sourcing agent and warehouse partners, who are located in China. This is required to fulfill your order.
Shipping carriers: your name and delivery address, to ship your order and provide tracking.
Payment processors: to process your payments securely (see Section 4).
Service providers: email and SMS providers, hosting, and analytics that help us operate the Site.
Legal & safety: where required by law, or to protect our rights, users, or others.

We do not sell your personal information.

4. Payment processing

Payments are handled by trusted, PCI-compliant third-party processors (including Stripe and others, depending on the method you choose). Your payment card details are entered directly with the processor and are not stored on our servers. Each processor handles your data under its own privacy policy.

5. International data transfers

Because our sourcing and warehouse operations are based in China, and we serve customers worldwide, your information may be transferred to and processed in countries outside your own, including China and the United States. We take steps to ensure your information is handled securely wherever it is processed. By using our service, you consent to these transfers as necessary to fulfill your order.

6. Cookies

We use cookies and similar technologies to keep you logged in, remember your cart, understand Site usage, and improve your experience. You can control cookies through your browser settings; disabling some cookies may affect Site functionality.

7. Marketing communications

With your consent, we may send you promotional emails or messages. You can opt out at any time by using the unsubscribe link in our emails, replying STOP to SMS messages, or contacting us. Transactional messages about your orders are not promotional and will still be sent.

8. Data retention

We keep your personal information for as long as needed to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When no longer needed, we delete or anonymize it.

9. Your privacy rights

If you are in California (CCPA/CPRA)

You have the right to know what personal information we collect, to request access to or deletion of it, to opt out of any “sale” or “sharing” of personal information (note: we do not sell your information), and not to be discriminated against for exercising these rights. To make a request, contact us at support@luxxri.com.

If you are in the EU or UK (GDPR)

You have the right to access, correct, delete, restrict, or object to the processing of your personal data, the right to data portability, and the right to withdraw consent. You also have the right to lodge a complaint with your local data protection authority. To exercise these rights, contact us at support@luxxri.com.

We will respond to verified requests within the timeframes required by applicable law.

10. Children’s privacy

Our Site is not intended for children under [16 — confirm], and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.

11. Security

We use reasonable technical and organizational measures to protect your information, including encrypted connections and secure payment processing. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

12. Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted here, with the “Last updated” date revised.

13. Contact us

For any privacy questions or requests, contact us at support@luxxri.com.

Shop.Luxxri is operated by PalmsGrandeur LLC, 116 Agnes Rd, Knoxville, TN 37919, United States.